Shipping policy

TERMS AND CONDITIONS

We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

All products are used at the customer’s own risk.

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GOVERNING LAW

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Estonia.

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RETURN & REFUND POLICY

RETURNS

Returns are accepted only if:

The item has not been used;
The original packaging is intact;
All tags and accessories are included;
The return request has been approved in advance.

Unauthorized returns may be refused.

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RETURN SHIPPING COSTS

Customers are responsible for return shipping costs unless the item is defective or incorrectly shipped.

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REFUNDS

All returned items are subject to inspection.

We reserve the right to issue a partial refund, including deductions for:

Original shipping costs (non-refundable);
Payment processing fees;
Applied discounts or promotional offers;
Handling and return processing costs;
Reduction in value due to signs of use, damage, or missing packaging.

Approved refunds will be processed within 10 business days.

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FRAUD PREVENTION

We reserve the right to refuse refunds, limit future orders, or take additional verification measures if fraudulent activity, excessive return abuse, or chargeback misuse is suspected.

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NON-REFUNDABLE ITEMS

The following items are not eligible for return or refund unless required by law:

Discounted or clearance items;
Gift cards;
Personal care and hygiene products;
Custom-made or personalized products.

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SHIPPING POLICY

ORDER PROCESSING

All orders are processed within 1–3 business days.

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DELIVERY TIMES

Estimated delivery times:

European Union: 5–10 business days
International Orders: 7–20 business days

Delivery times are estimates only and may vary due to carrier delays, customs procedures, or other circumstances beyond our control.

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SHIPPING FEES

Shipping costs are calculated at checkout and are non-refundable once an order has been dispatched.

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TRACKING INFORMATION

Tracking details will be provided once the order has been shipped. Tracking updates may take up to 24–48 hours to appear.

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DELAYS & LOST PARCELS

We are not responsible for delays caused by shipping carriers, customs authorities, or unforeseen external factors.

If a parcel is officially confirmed as lost by the carrier, we will assist in resolving the issue and provide appropriate support.

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CUSTOMS DUTIES & TAXES

Any customs duties, import taxes, or additional fees are the responsibility of the customer.

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PRIVACY POLICY

We collect only the information necessary to process and fulfill orders, including:

Full name;
Email address;
Shipping address;
Payment information.

We do not sell, rent, or share personal data with third parties except where necessary to process orders, comply with legal obligations, or provide our services.